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Customer Service Specialist
Job Description
CUSTOMER SERVICE SPECIALIST
- Do YOU want to be a key player in delivering day to day outstanding customer service as a liaison between customers and the company? Our client, a global company, headquartered in Milwaukee is looking for a team player that will serve as a main point of contact for their customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do! Does this sound like YOU????
What YOU will do:
- Communicate with customers by phone, fax, and email daily
- Enter customer orders and attach customer original documents
- Coordinate customer order process with internal departments, including Purchasing, Accounting,
- and Shipping/Receiving
- Expedite and track open orders and shipments
- Send periodic open order reports to select customers
- Coordinate shipments, consolidate as necessary
- Use critical thinking and advanced problem solving capabilities to coordinate resolution of
- customer issues regarding product, pricing, lead-times, or quality
- Obtain as necessary, end use and end user information from customers for export license
- Requirements
- Complete relevant customer service tasks assigned by supervisor
Job Requirements
Requirements:
- Positive attitude and attention to detail
- Excellent Communication Skills, both verbal and written
- Highly motivated, energetic, and success oriented
- Courteous, tactful, and possess excellent interpersonal and relationship building skills
- Must be highly organized and detail-oriented with the ability to work well under pressure
- Proficient in Windows environment, including Microsoft Word, Excel
- Bachelor's degree and/or 1-3 years related experience preferred
Additional Information
Salary range: $50-60K (Hybrid)
Meet Your Recruiter
Nicole Mortell, CPC
Partner, Vice President of Sales
Nicole earned her Bachelor of Arts from UW-Oshkosh and began her staffing career shortly after graduation. Quickly, Nicole found her passion rising to top producer year after year and from there in 2006 she became one of the founding Partners of AllianceStaff. Today as Partner and VP of Sales and Marketing, she remains on the front lines of recruitment and client management, while simultaneously fostering the growth of AllianceStaff by identifying key business development opportunities and training team members to develop their own desks. Nicole partners with companies across a wide range of industries to understand their hiring needs and to help them build the best possible teams. She has been recruiting in Milwaukee for over 15 years and has developed a unique insight into the hiring needs of the local market. She creates strong business relationships, many of which turn into long-term friendships, attesting to the loyalty she has with her clients and candidates. She listens. She asks questions. And she understands that a great talent match never needs to be sold. Nicole intuitively knows when she’s found the right match, and her long track record of successful placements proves her skill.
In her free time you can find Nicole on the soccer field watching her twin boys play in rain, sleet or snow (true soccer mom!!), staying on top of fitness trends, checking out a new restaurant with her girlfriends, traveling with her husband Tom or snuggling with her baby girl Mariah (Australian miniature Labradoodle.)